Refund policy

Last updated: September 16, 2026

We want you to like your Nibbl sealer. If something is wrong with it, or it simply is not for you, here is exactly how returns work.

Return window

You have 30 days from the day your order is delivered to request a return. After 30 days we can no longer accept the item back.

To be accepted, the item must be unused, in the condition you received it, and in its original packaging with the charging cable included.

How to start a return

Email us at sitesbydarian@gmail.com with your order number and a short note about what is wrong. Do not send anything back before you hear from us, because we need to give you the correct return address first. Packages sent back without a return authorisation cannot be refunded.

We answer return requests within 2 business days.

Who pays for return shipping

If the item arrived damaged, defective, or is not what you ordered, we cover the return entirely. You will not pay anything.

If you simply changed your mind, return shipping is yours to arrange and pay for. We recommend a tracked service, because we can only refund items that actually reach us.

Damaged or defective items

Check your order as soon as it arrives. If the sealer is damaged, does not power on, or does not hold a seal, email us within 7 days of delivery with a photo or a short video of the problem. In most of these cases we will send a replacement or refund you without asking for the item back.

Refunds

Once your return arrives and we have inspected it, we will email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since we confirmed your refund and you still do not see it, email us.

Cancellations

Orders can be cancelled for a full refund any time before they are handed to the carrier, which is usually within 1 to 3 business days of ordering. Email us as soon as possible and we will stop it if we still can.

Items we cannot accept back

We cannot accept returns on items that have been damaged through misuse, or items returned without a return authorisation. Sale items and gift cards, if we offer them, are final.

Wrong address or unclaimed parcels

If a parcel is returned to us because the address was incomplete or nobody claimed it, we will refund the order once it reaches us. If you would like it sent again, a new order is needed.

Contact

Nibbl, Markham, Ontario, Canada. Email sitesbydarian@gmail.com.